Australian Adventure Group Holdings Pty Ltd (ACN 661 075 163) (“Australian Adventure Group”, “AAG”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
 

This Privacy Policy explains the types of personal information we may collect when you interact with Australian Adventure Group, including through australianadventuregroup.com, how we collect and use that information, who we may disclose it to, and the steps we take to safeguard it.

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We are committed to reviewing and updating our privacy practices to ensure they reflect best practice and comply with applicable Australian privacy legislation.

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@australianadventuregroup.com.

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Information we collect about you

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Depending on your interaction with us, we may collect and hold personal information such as:

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• your name, date of birth, postal address, telephone number and email address;

• passport, travel, medical, accessibility or insurance information where relevant to services provided by us or one of our businesses;

• details of products or services you have purchased, booked or enquired about;

• information required to respond to enquiries, manage bookings or provide our services;

• information you provide through our websites, enquiry forms, surveys, competitions, newsletters, social media channels or communications with our team; and

• other information provided to us directly or indirectly by you, an authorised representative, travel agent, business partner or service provider.

Some information, such as health information, may be considered sensitive information under the Privacy Act 1988 (Cth). Where we collect sensitive information, we will do so where reasonably necessary for our functions or activities and with your consent, or otherwise where permitted or required by law.

When you visit our website, we may also automatically collect technical and usage information such as your IP address, browser and device type, pages visited, referring website, and the date and time of your visit. Some of this information may be collected through cookies and similar technologies.

How we collect personal information
 

We may collect personal information when you:

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• contact or correspond with us;

• make a booking, purchase or enquiry;

• subscribe to a newsletter or other communications;

• enter a competition or promotion;

• complete a form or survey;

• use one of our websites or online services;

• interact with us through social media; or

• otherwise engage with Australian Adventure Group or one of our businesses.

 

We may also receive personal information from third parties, including:

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• people making bookings or enquiries on your behalf;

• travel agents, distributors and booking platforms;

• businesses within Australian Adventure Group;

• service providers acting on our behalf;

• market research and data providers; and

• insurers, medical professionals or other relevant parties where information is required to act in your interests or respond to an emergency.
   

If you provide us with personal information about another person, you confirm that you are authorised to provide that information and, where required, have obtained their consent.
 

Why we collect, use and disclose your information

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We collect, hold, use and disclose personal information to operate our business and provide our products and services.

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This may include using your information to:

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• respond to enquiries and requests;

• arrange and manage bookings, tours, accommodation, vehicle hire or other services;

• communicate important information relating to a booking or service;

• manage our relationship with customers, agents, suppliers and business partners;

• respond to emergencies or safety matters;

• process payments and transactions;

• improve our websites, products, services and customer experience;

• undertake research, analysis and customer surveys;

• detect or prevent fraud, errors or misuse;

• meet regulatory, reporting and legal requirements; and

• communicate information about products, services, offers or promotions where permitted by law.

 

Where personal information is no longer reasonably required for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it, subject to any legal or operational requirements to retain it.

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We will not otherwise disclose personal information without your consent unless disclosure is authorised or required by law or otherwise permitted under applicable privacy legislation.

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Who we may disclose your information to

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Where reasonably necessary, we may disclose personal information to:

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• related companies and businesses within Australian Adventure Group;

• employees and contractors;

• travel agents, tour operators, accommodation providers, transport providers and other travel service providers;

• booking platforms and distribution partners;

• payment processors and financial institutions;

• website hosting, IT, software and technology providers;

• marketing, communications, analytics and research providers;

• insurers and medical professionals;

• professional advisers including accountants, lawyers and consultants;

• government, regulatory, law enforcement or emergency authorities where required or permitted by law; and

• other service providers assisting us in operating our business or delivering services.
   

We may also share aggregated or de-identified information with third parties for research, analytics, reporting or business purposes.
 

Overseas disclosure of information

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Some of our service providers, technology platforms, distribution partners and travel providers may be located outside Australia or store information using infrastructure located overseas.

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As a result, personal information may be disclosed to or accessible from overseas jurisdictions where reasonably necessary to provide our services, facilitate bookings or operate our business.

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The countries involved may vary depending on the service, provider or booking. If you have questions about where your information may be disclosed, please contact us at info@australianadventuregroup.com

 

Security of information

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Australian Adventure Group takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

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We use a combination of physical, electronic and administrative security measures and regularly review the technologies and processes used to protect information.

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Where online payments are offered, payment information is transmitted using secure and encrypted payment systems. Payment card information is handled by authorised payment providers in accordance with their applicable security requirements.

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While we take reasonable precautions to protect information, no transmission of information over the internet can be guaranteed to be completely secure. Information transmitted online is therefore provided at your own risk.

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Your choices

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Where practical, you may choose not to provide certain personal information. However, this may affect our ability to provide particular products, services or information to you.

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For example, without certain information we may not be able to:

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• process or manage a booking or enquiry;

• provide a requested product or service;

• communicate important information relating to your booking; or

• tailor our communications or website experience.

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Accessing and correcting your personal information

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You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

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We may need to verify your identity before providing access to personal information.

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In some circumstances, applicable privacy legislation may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required by law.

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To request access or correction, please contact info@australianadventuregroup.com.

 

Marketing and privacy

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Where permitted by law, we may use personal information to communicate with you about Australian Adventure Group or related products, services, news, offers and promotions that may be relevant to you.

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Communications may be sent by email, telephone, SMS or other appropriate channels.

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You can opt out of marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us at info@australianadventuregroup.com.
 

We comply with applicable direct marketing requirements, including the Spam Act 2003 (Cth)

We do not sell or rent your personal information to third parties for their own direct marketing purposes.

 

Cookies and website technologies

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When you visit australianadventuregroup.com, we may use cookies and similar technologies.

Cookies are small data files stored on your browser or device. They help websites recognise a browser or device and can be used to remember preferences, understand how visitors use a website and improve the online experience.
 

We may use cookies and similar technologies to:
 

• enable website functionality;

• remember preferences;

• understand how visitors navigate and interact with our website;

• measure website performance;

• identify and resolve website issues;

• analyse the effectiveness of marketing campaigns; and

• deliver more relevant advertising.
   

Cookies may be set directly by us (“first-party cookies”) or by third-party services used on our website (“third-party cookies”).

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Analytics and advertising

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We may use third-party analytics and advertising services, such as Google Analytics and other digital marketing platforms, to understand website usage and measure and improve our marketing.

These services may use cookies or similar technologies to collect information about how visitors interact with our website.

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Depending on your browser, device and applicable consent settings, this information may also be used to help deliver advertising that is more relevant to your interests.

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Managing cookies

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Most internet browsers allow you to control whether cookies are accepted, rejected or deleted.

 

You can usually adjust these settings through your browser's privacy or security settings. Disabling certain cookies may affect the functionality or performance of our website.

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Where our website provides a cookie consent or preference tool, you can also use that tool to manage applicable cookie categories.

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Links to other websites

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Our website may contain links to websites, booking platforms, social media services or other online services operated by third parties.

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Australian Adventure Group does not control the privacy practices of these third parties and is not responsible for their privacy policies or content.

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We recommend reviewing the privacy policy and terms of any third-party website or service you use.

 

Making a privacy complaint

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If you believe we have breached your privacy or have concerns about how your personal information has been handled, please contact us so we can investigate the matter.

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Privacy complaints should preferably be made in writing and include enough information for us to understand the issue and investigate it appropriately.

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We will endeavour to acknowledge and respond to privacy enquiries and complaints within a reasonable timeframe.

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Contact us

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If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Australian Adventure Group Holdings Pty Ltd
Email:info@australianadventuregroup.com

 

Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices or legal obligations.

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The current version will be published on our website and will take effect from the date shown below.

 

Last updated: 27 August 2025